Support

Common questions

Where are my audits stored? On your phone only — there's no Auditeo account or cloud copy. See the Privacy Policy.

How do I move my audits to a new phone? In Settings, use Backup to export an .auditeo file, save it somewhere safe (for example your cloud drive), then open Restore on the new phone. The archive is checked before anything is imported, and an audit that already exists can be imported as a separate copy.

Transcription didn't work. AI Assist needs an internet connection. Your voice note is always saved on the phone — tap Transcribe on it once you're back online. If you've used this month's AI allowance, the note waits until the allowance resets on the 1st — or add 60 extra minutes for €0.99, valid for the rest of the month.

Why does my report say a location is approximate? Phone GPS is often imprecise indoors. Auditeo labels positions less accurate than 100 m as approximate and ignores positions off by more than 1 km. Record the site location outdoors for the best result.

How do I share a report? Open the Reports tab or the audit's Report screen and tap Share. You can send the PDF and Word file together in one zip, or either file on its own. Preview lets you check the PDF first.

The camera or microphone doesn't work. Check that Auditeo is allowed to use it in your phone's Settings › Auditeo. You can still import photos and type your findings.

How do I cancel my subscription? Subscriptions are managed by Apple or Google: in Auditeo, open Settings › Manage subscription, or go to your App Store or Google Play subscriptions and cancel there. You keep access until the end of the period already paid, and your audits stay available afterwards.

I changed phone and my subscription isn't recognised. On the subscription screen, tap Restore purchases while signed in to the same Apple ID or Google account.

Can I get a refund? Refunds are handled by the store you subscribed through, under its own policy: Apple or Google Play.

Deleting your data

There's no account to delete. Swipe an audit left to delete it with its photos, recordings and reports; uninstalling the app removes everything on the phone. Reports and backups you already shared or saved elsewhere are not affected. For anything held by our services (only anonymous counters, deleted after about 40 days), email us.

Still need help?

Email contact@syntrai.io. To help us help you, mention your phone model, the app version (shown at the bottom of Settings) and what you were doing when the problem happened. Please don't email inspection data unless we ask for it. We usually reply within 1–2 business days.